Frequently asked questions

FAQ

What can we expect on the day of our event?

We will have the set up ready for the agreed start time. We ask that you send us a text when you are 10 minutes away so we can finalize the last minute touches. We will wait until you arrive before heading off unless we have specified otherwise. We will come back at the agreed finish time and pack it all up for you!

What is the cancellation policy?

To eradicate potential complications, please ensure any changes/cancellations are notified to the Le Luxe team 72 hours prior to your event date.
In the event of a cancellation, our $50 deposit is non-refundable but it will be turned into a voucher that is redeemable within 6 months of payment.

Do you provide catering?

Yes! Catering options are available as an add-on through Chef Keedra of Keedra's Kitchen. Connect with her after booking to discuss pricing and menu by clicking the link: http://bit.ly/luxedininginquiry

Do we need to pay a bond?

We require a $100 security bond for all of our picnic setups. The bond is returned upon the completion of your picnic within 72 hours once we have confirmed that all items are still in their original/undamaged condition. However if an item were to be damaged we would only take the value of the item from the bond and return the remainder.

What happens if I'm running late?

We ask that you let us know if you are running late as we usually have multiple bookings on the day and need to be able to get to our next location on time.

We are able to wait 15 minutes maximum with no fee.

A fee of $45 for 15-45 minutes late.

After 45 minutes, the picnic will be cancelled.

Is there any additional travel fee?

The delivery has already been included within our booking price however we do require an additional travel fee of $40 for events that are more than 40 miles outside of Dallas, Ga (50 miles is the maximum travel distance)

Do parks require a permit?

Atlanta City Parks & Recreation may require a permit to host your picnic. Please try to schedule your affair at least two weeks in advance if you desire a picnic in the park experience to ensure we can retrieve the permit in time. The additional cost of the permit will be added to your total (approx. $70). If you would like to avoid this fee, please select a location outside of Atlanta or at your home.