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Le Luxe Picnic Terms and Conditions of Hire Definitions
1. The ‘Hire Company’ is Le Luxe Picnics
2. The ‘Client’ refers to any individual, firm, or corporation hiring equipment or appoints services from the ‘Hire Company’.
3. The ‘Equipment’ refers to all crockery, cutlery, glassware and props supplied to the ‘Client’.
4. The ‘Event Date’ is the day of the event supplied by the ‘Client’ to the ‘Hire Company’.
5. The ‘Hire Period’ is the total time the ‘Client’ will have in their possession the ‘Equipment’ for hire, as agreed with the ‘Hire Company’.
Conditions of Hire
Hire of equipment for a specified event date will not be confirmed until a $50 non-refundable booking fee has been paid. Until the booking fee has been received, the hire company reserves the right to liaise with other clients for the same event date and equipment. By paying a booking fee, the client understands and agrees to the Terms & Conditions of hire.
The final balance of the invoice is due 48 hours prior to the agreed date of service. Full payment must be received prior to picnic. The final balance must be cleared in the hire company’s account prior to collection/delivery. The $100 bond is also payable at this time. By making full payment the client understands and agrees to the terms and conditions of the hire company.
Bond required is $100. The bond will be refunded upon return of equipment in its original condition, less any charges incurred for missing, broken or damaged equipment. Please allow up to 72 hours after return of equipment to allow the hire company to thoroughly check each piece and refund the bond. If the replacement amount exceeds the bond paid, the client is liable to pay the hire company the difference.
Missing, Broken & Damaged Equipment
Each piece of equipment is carefully inspected prior to packing. However, the client will be required to inspect the equipment to ensure all requested items have been provided and that each piece is free of damage and make contact with the hire company if there are any issues. Failure to contact the hire company within the window will result in the client being liable for any damage. If an item is broken, the client is required to carefully collect the broken pieces (where possible) and return to the hire company. If collecting the pieces is not possible (i.e. a shattered glass) the client should take a photo and send to the hire company for records.
A non-refundable $50 booking fee is required to secure all bookings. This booking fee is taken from the total amount owing (excluding bond). When a booking fee is taken, the hire company no longer takes bookings for the time slot on the requested date. In the event of cancellation, the booking fee is non-refundable and retained by the hire company. there is a no refund policy that is upheld and if for any reason a client has to cancel they will have a 6 months grace period to reschedule a picnic experience. In the unlikely event that the hire company is not able to provide the client with the agreed equipment due to unforeseen circumstances, the client will be refunded any money paid in full. (see below for wet weather contingencies and Force Major events)
Weather & Venue Availability
Refunds will not be issued in the event of bad weather or issues with venue availability. For outdoor picnics, if the forecast predicts rain one day before the event, the client can choose to proceed with their scheduled location, provide a backup location or the hire company, Le Luxe, can offer a reschedule date for up to 6 months from the original date. Increased travel fees may be charged. Please also consider the time required to bump in/out the picnic if booking a wet weather venue for a picnic. I.e. a three hour picnic for 10 ppl will also require venue access 1.5 hours prior and 1 hours post event. It is the Client’s responsibility to negotiate these terms with the venue.
If the Hirer is unable at any time to perform any of its obligations whether wholly or partly by reason of any cause beyond its control (including without limitation acts of God, inclement weather, strikes, lockouts, bushfires, fires, floods, traffic accidents, riots, pandemics, civil commotion or unrest, acts of government, interference by civil or military authorities, terrorist attacks or act of war) the Hirer may give written notice to that effect to the Client, giving full particulars of such force majeure in which case the obligations of the Hirer under these Terms shall, to the extent that they are affected by the force majeure, be suspended during the term of the force majeure. The Hirer shall not be liable for any loss or damage suffered by the Client as a result of any delays caused by such force majeure events nor will the Hirer be liable for loss or damage suffered by the Client in the event of the Client cancelling or postponing due to a force majeure event.
The hire company shall in no way be held responsible or accountable for any damage, injury, death or loss of income caused to the client, any third parties or properties due to the hire of equipment or provided services by the hire company. All equipment is hired and is the responsibility of the client until returned to the hire company.